Frequently asked questions

A selection of popular questions and answers to help resolve your query

Our frequently asked questions

Below is a list of the questions our customers most commonly seek an answer to. If you can’t find what you are looking for or have any feedback please get in touch.

Buying a gift card

  • Are there any fees associated with Tesco Corporate Gift Cards?
  • No. You'll only be charged the face value of the gift card. For physical gift card orders under £1,000/€1,000, you'll also be charged as follows: UK - £7.00 and ROI - €15.50. Digital gift cards have a minimum order value of £100/€100 and are sent via email with no shipping charges. 

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

  • Is my order secure?
  • Gift cards need to be activated after arrival. You'll receive activation instructions with your delivery.

    Digital gift cards can be spent immediately once the email is received.

  • What gift card denominations can I choose from?
  • Tesco corporate gift cards come in a range of standard UK and ROI denominations. The chosen value is printed on the front of the card.
    UK denominations:
    £5, £10, £15, £20, £25, £30, £40, £50, £75, £100

    ROI denominations:
    €5, €10, €15, €20, €25, €30, €40, €50, €75, €100, €200, €300, €400, €500

    You can also contact our customer service team for a bespoke card value:

    Reloadable gift cards can be charged with up to £1,000
    Digital gift cards can be loaded with any value up to £300

  • Can the recipient collect Tesco Clubcard points when they use their Tesco corporate gift card?
  • Absolutely. Tesco Clubcard points can be collected as normal when a gift card is used to make purchases, some exclusions apply. Sorry you can't collect points on tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco gift cards, 3rd party gift cards, saving stamps, in-store concessions, Paypoint payments or for purchases of some Tesco Bank products. Please refer to the Clubcard Scheme Terms & Conditions for full details. https://www.tesco.com/clubcard/help/terms-and-conditions

  • How do I cancel my corporate gift card order?
  • To cancel all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Cancellations can't be made once your gift cards have been activated.

  • What payment methods are accepted?
  • You can pay by cheque, bank transfer, on account, or by debit or credit card. We don't take American Express, sorry.

  • What exactly does the recipient of a digital gift card receive?
  • A digital gift card will be sent to your recipient by email. They'll be able to use the link to retrieve a Tesco digital gift card and simple instructions on how to redeem their digital gift card. They'll need to print the digital gift card or simply present the handheld device with the barcode clearly visible in-store to spend.

  • How do I check my order status and delivery?
  • Once your gift cards have shipped, you'll receive an email containing your courier shipping tracking number. You can follow your order's progress on the courier's website.

  • Can Tesco corporate gift cards be spent straightaway?
  • Gift cards need to be activated after arrival. You'll receive activation instructions with your delivery.

    Digital gift cards can be spent immediately once the email is received.

  • Where can Tesco corporate gift cards be spent?
  • Tesco corporate gift cards are accepted in all Tesco stores in the UK and ROI. They cannot be used online, or in Tesco UK petrol stations.

  • When do Tesco corporate gift cards expire?
  • Expiry is five years from activation or last transaction

  • Does a gift card have to be spent in one go?
  • No. If the whole amount isn't spent, the remaining balance stays on the card for five years from the last transaction.

  • Can Tesco corporate gift cards be used at self-scan checkouts?
  • Yes, you can select 'Tesco gift card' as a payment option (the same as you'd used for a personal Tesco gift card)

  • What if I have a problem using my Tesco corporate gift card?
  • Our customer service teams will be happy to help. Dial 0800 50 55 55 and choose option 5 in the UK. Or reach our ROI team on 1 850 744 844.

  • Do I need a special printer for my digital gift card? And does it have to be in colour?
  • The answer is 'no' in both cases. Most standard office and household printers will be suitable, and you don't need to print in colour. The most important thing is that the barcode is clear. If it isn't, you might need to install a new ink cartridge - or try a newer printer. Alternatively, use your mobile device at the checkout clearly showing the barcode on the screen.

  • Can I use my corporate gift card in Tesco petrol stations?
  • Tesco UK Gift Cards cannot be spent in Tesco UK petrol stations. Tesco Ireland Gift Cards can be spent in Tesco Ireland petrol stations.

  • What if someone makes a copy of my printed digital gift card?
  • We recommend you safeguard your digital gift card for your own protection. You should also make a note of your unique card number for any future queries as this will be needed to carry out any investigations.

    If you suspect that your digital gift card has been copied or stolen, please contact our customer service team as soon as possible on 03456 000 968 (UK) or 01 215 2526 (ROI) with the 19 digit card number.

  • When is my payment card charged for my purchase?
  • Your credit or debit card is charged at the time of purchase. The transaction will appear on your card statement as 'Tesco Stores Limited' or 'Tesco Ireland Limited'.

  • Are there any fees associated with Tesco corporate gift cards?
  • No. You'll only be charged the face value of the gift card. For gift card orders under £1,000/€1,000, will be charged as follows: UK - £7.00 and ROI - €15.50. Digital gift cards have a minimum order value of £100/€100 and are sent via email with no shipping charges. 

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

  • How and when will I receive my gift cards?
  • Digital gift cards are sent by email. You can choose whether to receive them yourself for redistribution, or send straight to your recipients.

    Gift cards and spend gift cards are sent by courier, with order values below £1,000/€1,000 will be charged delivery as follows: UK - £7.00 and ROI - €15.50. Depending on when your order is placed and payment received, it may take up to four business days to process and ship your order. 

  • How do I check my order and delivery status?
  • Once your gift cards have shipped, you'll receive an email containing the courier shipping tracking number. You can then follow your order's progress on the courier's website.

  • Where can I receive my order?
  • Corporate gift cards can be shipped to any valid street address in the UK or ROI. For your protection, we don't ship to PO boxes.

  • How are corporate gift cards delivered?
  • Your gift cards will arrive in a sealed envelope or package, via a third party courier. Also contained in the package will be an activation leaflet and order summary. Someone will need to sign for the delivery.

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

  • Can I spend my Tesco Corporate Gift Card online?
  • Unfortunately Tesco Corporate Gift Cards cannot be spent online at this time.

Order status

  • How do I cancel my corporate gift card order?
  • To cancel all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Cancellations can't be made once your gift cards have been activated.

  • What exactly does the recipient of a digital gift card receive?
  • A digital gift card will be sent to your recipient by email. They'll be able to use the link to retrieve a Tesco digital gift card and simple instructions on how to redeem their digital gift card. They'll need to print the digital gift card or simply present the handheld device with the barcode clearly visible in-store to spend.

  • How do I check my order and delivery status?
  • Once your gift cards have shipped, you'll receive an email containing the courier shipping tracking number. You can then follow your order's progress on the courier's website.

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

Using a gift card

  • Can the recipient collect Tesco Clubcard points when they use their Tesco corporate gift card?
  • Absolutely. Tesco Clubcard points can be collected as normal when a gift card is used to make purchases, some exclusions apply. Sorry you can't collect points on tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco gift cards, 3rd party gift cards, saving stamps, in-store concessions, Paypoint payments or for purchases of some Tesco Bank products. Please refer to the Clubcard Scheme Terms & Conditions for full details. https://www.tesco.com/clubcard/help/terms-and-conditions

  • Can Tesco corporate gift cards be spent straightaway?
  • Gift cards need to be activated after arrival. You'll receive activation instructions with your delivery.

    Digital gift cards can be spent immediately once the email is received.

  • Where can Tesco corporate gift cards be spent?
  • Tesco corporate gift cards are accepted in all Tesco stores in the UK and ROI. They cannot be used online, or in Tesco UK petrol stations.

  • When do Tesco corporate gift cards expire?
  • Expiry is five years from activation or last transaction

  • Does a gift card have to be spent in one go?
  • No. If the whole amount isn't spent, the remaining balance stays on the card for five years from the last transaction.

  • Can Tesco corporate gift cards be used at self-scan checkouts?
  • Yes, you can select 'Tesco gift card' as a payment option (the same as you'd used for a personal Tesco gift card)

  • What if I have a problem using my Tesco corporate gift card?
  • Our customer service teams will be happy to help. Dial 0800 50 55 55 and choose option 5 in the UK. Or reach our ROI team on 1 850 744 844.

  • Can I use my corporate gift card in Tesco petrol stations?
  • Tesco UK Gift Cards cannot be spent in Tesco UK petrol stations. Tesco Ireland Gift Cards can be spent in Tesco Ireland petrol stations.

  • Can I spend my Tesco Corporate Gift Card online?
  • Unfortunately Tesco Corporate Gift Cards cannot be spent online at this time.

Lost/stolen

  • What if someone makes a copy of my printed digital gift card?
  • We recommend you safeguard your digital gift card for your own protection. You should also make a note of your unique card number for any future queries as this will be needed to carry out any investigations.

    If you suspect that your digital gift card has been copied or stolen, please contact our customer service team as soon as possible on 03456 000 968 (UK) or 01 215 2526 (ROI) with the 19 digit card number.

Payment methods

  • How do I cancel my corporate gift card order?
  • To cancel all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Cancellations can't be made once your gift cards have been activated.

  • When is my payment card charged for my purchase?
  • Your credit or debit card is charged at the time of purchase. The transaction will appear on your card statement as 'Tesco Stores Limited' or 'Tesco Ireland Limited'.

  • Are there any fees associated with Tesco corporate gift cards?
  • No. You'll only be charged the face value of the gift card. For gift card orders under £1,000/€1,000, will be charged as follows: UK - £7.00 and ROI - €15.50. Digital gift cards have a minimum order value of £100/€100 and are sent via email with no shipping charges. 

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

Shipping options

  • How and when will I receive my gift cards?
  • Digital gift cards are sent by email. You can choose whether to receive them yourself for redistribution, or send straight to your recipients.

    Gift cards and spend gift cards are sent by courier, with order values below £1,000/€1,000 will be charged delivery as follows: UK - £7.00 and ROI - €15.50. Depending on when your order is placed and payment received, it may take up to four business days to process and ship your order. 

  • How do I check my order and delivery status?
  • Once your gift cards have shipped, you'll receive an email containing the courier shipping tracking number. You can then follow your order's progress on the courier's website.

  • Where can I receive my order?
  • Corporate gift cards can be shipped to any valid street address in the UK or ROI. For your protection, we don't ship to PO boxes.

  • How are corporate gift cards delivered?
  • Your gift cards will arrive in a sealed envelope or package, via a third party courier. Also contained in the package will be an activation leaflet and order summary. Someone will need to sign for the delivery.

Popular queries

  • Are there any fees associated with Tesco Corporate Gift Cards?
  • No. You'll only be charged the face value of the gift card. For physical gift card orders under £1,000/€1,000, you'll also be charged as follows: UK - £7.00 and ROI - €15.50. Digital gift cards have a minimum order value of £100/€100 and are sent via email with no shipping charges. 

  • Can I change the value of a Tesco corporate gift card after purchase?
  • To change all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Changes can't be made once your gift cards have been activated. 

  • What gift card denominations can I choose from?
  • Tesco corporate gift cards come in a range of standard UK and ROI denominations. The chosen value is printed on the front of the card.
    UK denominations:
    £5, £10, £15, £20, £25, £30, £40, £50, £75, £100

    ROI denominations:
    €5, €10, €15, €20, €25, €30, €40, €50, €75, €100, €200, €300, €400, €500

    You can also contact our customer service team for a bespoke card value:

    Reloadable gift cards can be charged with up to £1,000
    Digital gift cards can be loaded with any value up to £300

  • Can the recipient collect Tesco Clubcard points when they use their Tesco corporate gift card?
  • Absolutely. Tesco Clubcard points can be collected as normal when a gift card is used to make purchases, some exclusions apply. Sorry you can't collect points on tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco gift cards, 3rd party gift cards, saving stamps, in-store concessions, Paypoint payments or for purchases of some Tesco Bank products. Please refer to the Clubcard Scheme Terms & Conditions for full details. https://www.tesco.com/clubcard/help/terms-and-conditions

  • How do I cancel my corporate gift card order?
  • To cancel all or part of your order, please contact our customer service team on 0345 6000 968 (UK) or 01 215 2526 (ROI). Cancellations can't be made once your gift cards have been activated.

  • What payment methods are accepted?
  • You can pay by cheque, bank transfer, on account, or by debit or credit card. We don't take American Express, sorry.

  • Do I need a special printer for my digital gift card? And does it have to be in colour?
  • The answer is 'no' in both cases. Most standard office and household printers will be suitable, and you don't need to print in colour. The most important thing is that the barcode is clear. If it isn't, you might need to install a new ink cartridge - or try a newer printer. Alternatively, use your mobile device at the checkout clearly showing the barcode on the screen.

Free delivery

Secure fast delivery
on all Business orders.

On all our cards.

Business
discounts

To find out more call the
Customer Service Team.

Can't find what you're looking for?

phone logo

Give us a call

UK - 0345 6000 968 *

ROI - 01 215 2526

contact us logo

Contact us

Tesco corporate gift card contact form

All contact made to and from customers via the Customer Service Centres may be recorded for training and quality purposes.

 

* 03 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They will also be included as part of any inclusive call minutes provided by your phone operator.